2008-06-11 — When you
talk to successful
drive-thru operators about
how best to improve speed of
service, one theme you will
hear again and again is "Buy
timers and hold contests."
Insula
Research, the firm that
conducts the annual QSR
Drive-Thru Performance
Study, undertook an
unprecedented research
program to determine if
statistical correlations can
be established between the
presence of timers and
improvements in drive-thru
speed of service. In other
words, are drive-thrus with
timers generally faster?
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