Mystery Shopping

Insula Research customer experience measurements offer you valuable insight into how your clientele experiences your products and services versus the company-defined standards that you strive for during daily operation. Featuring a network of shoppers available in all fifty states, Insula can anonymously call or visit your business locations to offer reliable feedback on a wide variety of customer service issues.

Are your facilities and employees projecting the image you want?

Do quality and quantity levels meet customer expectations?

Are your products and services as good as they can be?

Does your staff maximize sales and enhance the customer experience?

Find out! Whether you are looking to implement an employee training-and-recognition program, want to start a sales-and-service competition between different regions within your company, or simply want a snapshot image of how customers view the job you and your employees do, Insula can help you create a program to gauge the effectiveness of your business and employees on a city, state, regional or even nation-wide level. Insula has created and conducted comprehensive customer experience measurement projects for clients ranging from local specialty stores to national chains. Our expertise reaches from quick-serve and casual restaurants to companies throughout retail, gas/convenience store, pharmaceutical, grocery, theater/entertainment, banking and financial fields.

No matter how small or large your company is, or plans to be, let Insula Research give you the timely, trustworthy customer feedback that helps you achieve the service and sales objectives which are key to your continued success.