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Mystery Shopping
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Are your employees and associates genuinely friendly?
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Are they properly educated? Do they suggestive sell or up-sell consistently?
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Do they behave differently when the GM is off premises?
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Is your property clean? How about your associate’s appearance?
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Are your service times acceptable? Is your product represented properly?
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Are your policies being implemented?
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Are simple courtesies like “Thank you” and “Come Again” a part of every visit?
Mystery Shopping:
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Produces actionable intelligence that improve customer experience and loyalty.
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Improves profitability by ensuring your brand is presented properly.
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Can publicly reward good associates and quietly report ineffective ones.
To learn more about how Insula’s Mystery Shopping Audits can improve your business,
Customer Experience evaluations
Call today and learn why Fortune 500 companies trust Insula Research to monitor their Customer Experience evaluations.
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