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Why work for Insula Research?
Because
you want to work for the best! Insula
Research is a BBB and an MSPA member and has a proven
record of building long-term working
relationships with its shoppers and
auditors.
Benefits include:
- No
registration fees
-
Project specific training
-
Opportunities for growth
-
Shopper Support via email and on the phone
- Over
50,000 shops completed last year, and we
anticipate more in 2008
-
Bonuses (subject to eligibility)
- And
more
Click on the button below
to start your journey to success!
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At Insula Research our goal
is to develop a nationwide network of the
very best mystery shoppers and auditors in
the industry. As such, we take pride in being selective about the shoppers and
auditors we work with. We provide
superior guidance to our clients through
even the most sophisticated research
analysis with our reliable and accurate field
data. In order to sustain our standards, we are dedicated to
ensuring that we only work with those who
are prepared to meet our expectations for
quality and timeliness in their work.
When you work with us you are
part of an entire team responsible for
delivering the highest quality results to
our clients. The process to deliver superior
quality starts with using only the best
shoppers and auditors in the business, then
providing them with the tools they need to
be successful, including proper training and
support. We blend that with expert
methodology, internal QA processes,
analysis and interpretation of results to
help our clients gain the competitive
advantage they need to maximize the value in
their mystery shop or audit program
investment.
“What is the
difference between a shopper and an
auditor?”
Shoppers:
A mystery shop can
be phone-based, Internet-based, or an
on-site anonymous evaluation of service and
conditions, typically within a retail
environment. Mystery shop programs often
require a large number of ‘shoppers’ who
perform a relatively limited number of store
visits per program. This system helps the shoppers
maintain anonymity and allows the client to
gain a broader range of perceptions
regarding different service levels. A
mystery shop form generally includes several
customer service and cleanliness-based
questions regarding your experience as ‘the
customer’. To be a successful shopper you
must have strong organizational skills, a
keen eye for observation, and the ability to
accurately communicate your experience
through your responses.
Auditors:
An audit also
involves on-site data collection, but the
auditor is often revealed during the store
visit. As an auditor you must dress
professionally, be comfortable interacting
on a professional level with managers,
district managers or business owners, and
have the ability to comprehend and execute
complex data collection processes. Audits
may require some specialized training, often
held at Insula’s or the client’s
headquarters. Some audits require special
licenses, such as a Private Investigator’s
license. Most audits will require you to use
equipment such as digital scales,
thermometers and cameras. Audits often
require you to collect information behind
the scenes, such as in the backroom or in
the production areas not typically accessible to
customers. For several reasons auditors
generally handle a larger geographic
territory than a typical mystery shopper.
Audit programs often involve a
significant amount of training or expertise,
so auditors may be asked to travel outside
of their immediate area, sometimes requiring
overnight travel. Many auditors also
continue to mystery shop as well.
As an Insula Research auditor, you
will be expected to conduct yourself in a
professional manner at all times. The
importance of your job as an auditor is
apparent with the first audit work you do.
Many auditors express how rewarding it is to
be involved in high profile projects, some
of which have media coverage associated with
them. Audit work is not necessarily for everyone – it is
demanding and you are held to a very high
standard. If you desire more intellectual
challenges and personal rewards out of your
business than you may get as an
exclusive mystery shopper, auditing may be
right for you. On your application, be sure
to express your desire to be considered for
audit projects and communicate why you
believe you would make a great auditor. As
we work with you, let your project manager
know that you would like to be considered
for audit work, so he/she can be sure that
you are considered as openings become
available in your area.
Reliability:
Many programs have incentives and bonus
implications for our clients. 100%
completion on time is vital to the ongoing success
of the program. As such, you must only
accept shops or audits that you know you can
complete within the time allowed. We have
to uphold a zero tolerance policy for shoppers who do not
complete assignments. When you accept a
shop, do not procrastinate – and be sure to get it done
in a timely manner. In
the rare instance that a legitimate
emergency occurs that will prohibit you from
fulfilling your commitment with Insula, you must notify
your project manager immediately. If you can
call us being prepared with solutions, that
is even better
(e.g. “We had an auto accident last night so
I may not be able to complete this shop I am
signed up for next Saturday, but my mother
also shops and said that she could do it…”).
Timeliness:
Unless otherwise
directed, all work must be accurately and
completely submitted to Insula the day it is
completed. Most work will be submitted via
an on-line data entry website. The specific
instructions on how to submit a report will
be included on the specifications for that
particular project. It is your
responsibility to ensure that you can access
the site and can input the data at the end
of each workday.
Integrity:
Falsifying reports
is not tolerated and is cause for immediate
termination of our business relationship.
Similarly, all Insula and/or client
equipment and incentive items that you have been
entrusted with must be returned promptly
upon completion of your assignment, or at our
request. If you have unreturned incentive
items
in your possession we cannot release your
paycheck until those incentive items are returned
to our office.
NDA:
“Why am I required to sign a non-disclosure
agreement to work for Insula?”
We work hard to help our
clients become more successful in their
industry. As a shopper or auditor you are an
important component to our client’s
operational strategy. In many cases, to
complete your assignments you will be
provided with sensitive and confidential
client information regarding policies and
procedures. It is imperative to our client’s
ability to maintain a competitive advantage
in their market for this information to
remain confidential. Client forms,
processes, shop or audit programs, and
contact information are not to be discussed
with anyone outside of this organization or
the client company as directed. This
confidentiality requirement includes all
aspects of your work with us, and is not
negotiable.
Pay policy:
Insula Research pays shoppers and auditors
on the 15th of each month for all work
submitted during the prior month.
Interested in becoming an
Insula shopper and/or auditor?
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