How can I
contact the Insula scheduler who
assigned my shops?
Generally our schedulers are in charge of certain regions of the
country.
Angie Naugle
does scheduling for most of the south.
Her states include AL, AR, FL, GA, KS,
LA, NC, MO, MS, OK, SC, TN, and TX.
She can be reached by email at
Angie.Naugle@insularesearch.com
or by phone at 800-975-6234 ext 705.
Melody Hager does scheduling for the Western
States. Her states include AK, AZ, CA,
CO, HI, ID, MT, NE, NM, NV, OR, UT, WA,
and WY. She can be reached by email at
Melody.Hager@insularesearch.com
or by phone at 800-975-6234 ext 711.
Chris Hires does scheduling in the
Midwest and New England States. He is
assisted by Zach Feldman. Their states
include CT, DE, IA, IL, IN, KY, MA, MD,
ME, MI, MN, ND, NH, NJ, NY, OH, PA, RI,
SD, VA, VT, WI, WV. Chris can be
reached by email at
Chris.Hires@insularesearch.com
or by phone at 800-975-6234 ext 703.
Zach can be reached by email at
Zach.Feldman@insularesearch.com
or by phone at 800-975-6234 ex 715.
How do I sign up
as a shopper?
From our
homepage there is a link that is labeled
“Become a Shopper”. Hit that link and
scroll down to the bottom of the page
where there is a button that is labeled
“Apply Online”. This is where the
application process starts. Please
include as much information as possible,
and do not lie anywhere on the
application! Those who lie about their
age will be blocked from doing shops
immediately, until the situation is
remedied. Writing Samples, references,
resumes can be emailed to
ShopperSupport@insularesearch.com.
When do I get paid for the work I
have
submitted?
Insula Research sends out checks on the 15th of each
month for work completed, submitted, and
approved by Quality Control Department
in the previous month. For example, a
shop completed, submitted and published
in December
would process a check on January 15th.
Checks are issued by our payroll vendor
mid-month and mailed to the main address
listed on your shopper profile.
I submitted a shop and it was returned
for further clarifications or
corrections. When will this shop be
paid?
Shops that
are resubmitted by the auditor will be
reviewed by the Quality Control
Department based on the date
they were resubmitted, these
shops will be paid after being
approved by the Quality Control
department.
Is direct deposit or PayPal available
payment option?
At this time
we are unable to offer these options. Checks are our method of payment.
How can I become eligible to view blocked shops?
Insula
Research has several projects which we
have criteria that need to be filled
before a shopper or an auditor can see
blocked shops. Often the criteria
consist of having a certain level of
experience with Insula Research. Insula
Research invests a lot of time into
their auditor relationships. One way
we do this, is that our auditors receive
one on one interaction with one or
several of our schedulers on a week to
week basis. Most of our shops go to
these auditors who have the most
experience with us. This way we can
control and improve quality easily. In
addition to quality, this also helps
makes the auditors routes more efficient
and profitable. Other things
that might limit a shopper from seeing
all of our audits is that we have
special requirements that are set by the
client. For example those who are not
male might not be able to see shops that
are shops that are only to be shopped by
females, or those who are over the age
of 55 might not be able to see shops
that require younger shoppers.
How do I proceed with a location that is closed or inaccessible?
Different
projects have different procedures for
this issue. The best direction is to
read your instructions. If a shopper
can not determine what to do, they
should not enter a report. The best
option at that point is to email the
project manager for further
instructions.
How can I tell which shops are available?
Once a shopper is logged in, they will
need to hit the “show me visits I can
accept button”. All the visits that
are available will have a green header
and also have valid dates. Those
visits that have dates that don’t make
sense like, are more than likely expired
and not available.
I received a message for an available shop stating that
I need to contact Insula Research before
scheduling the shop. Why can’t I accept
this shop?
Often our projects have quotas which
have to be managed by a field operations
employee. These quotas can be set in
order to make sure that the client gets
results from certain demographics which
they are researching. We notify all
our shoppers who are eligible so they
can email us if they are interested. If a shopper gets a message that they
can not accept a shop or audit please
email the appropriate scheduler, with
the visit information, so they can
determine if they can have the shopper
do the shop.
How can I reschedule a shop?
Once you are
logged into the prophet system you will
need to select the visit you wish to
reschedule. First, you will hit the
View Visit Details link for that
particular shop. Once you have clicked
that, there should be a grey box that
has a link to reschedule this visit. When the shopper clicks on the link, a
list of available days will appear from
which they can choose. Choose the date
that is better for the shopper and save
the changes.
What is the
difference between a mystery shop and an
“audit”?
Mystery
shops are done covertly most of the
time. Sometimes at the end of the
shop, a shopper might be required to
reveal themselves to the associate in
order to collect further on site data.
Audits are normally not done covertly
and the associates are aware of what the
auditors are doing.
I can’t
remember/ was never issued my password
and login information. How do I log in?
Shopper’s
usernames are the email addresses that
were used to register on the prophet
system. Passwords are the first two
letters of the shopper’s last name
followed by the shopper’s last four
characters filled in their home phone
number. Therefore we do not recommend
writing in “N/A” or “Do not have one”
when filling out an application.
Please use 000-000-0000 if the shopper
does not wish to give out their home
phone number.
I schedule a
shop for a specific date and I no longer
see it in my visits – what happened to
the shop?
Insula Research has a strict twenty four
hour deadline on all of their reports.
This means within twenty four hours of
doing the shop each report must be
entered online. More
than likely this twenty four hour window
has passed and your visit has been
auto-declined. Look under
the shops that can be accepted to see if
the shop is there, or email your
scheduler to see if the shop is still
available.
How do I
unsubscribe from email notifications?
Please
email Shopper Support at
ShopperSupport@InsulaResearch.com
with a request to be unsubscribed from
the notification emails. This will not
remedy the situation immediately, but
should in the near future.
