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Audits
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Insula
Research provides a wide variety of audits.
Our audit services include:
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Delivery Audits |
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If the
products and materials delivered to your
stores do not meet company standards, your
team cannot possibly deliver superior
quality to your customers. Insula Research
delivery audits allow our customers
to monitor distribution adherence to
delivery standards. Our auditors are trained
and experienced at measuring delivery
standards with a keen eye toward client
expectations, as well as providing accurate
data concerning the temperatures, weights,
volumes, and conditions of products
delivered. |
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Image Audits |
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In a highly
competitive business world, first
impressions can be the difference between a
sale obtained and an opportunity your facilities—a particularly useful
tool for any company that wants to protect
its brand image standards while dealing with
a diverse or geographically dispersed
franchise community. Our image audit
services include:
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Quality Audits |
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The constant struggle to control human
resources, customer service and product
availability issues can at times overwhelm
even the best management staff. Why guess
about the quality you are serving your
clients when Insula Research quality
control audits can be the extra eyes and
ears your company needs? Our trained
auditors are equipped with digital cameras,
thermometers, scales, measuring devices, and
laptop computers to provide you with
detailed feedback regarding
across-the-counter quality and cleanliness
conditions at your stores. In addition,
refractometers, Brix kits and other testing
equipment can be utilized to insure that
only the highest quality products are
reaching your customers. |
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Operational/Capital Assets Audits |
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Operational/Capital Assets audits are
designed to monitor compliance to standards
on product handling, storage, production,
and serving standards. If through the use of
our quality audits or some other feedback
you have learned that opportunities exist
for enhanced performance, our operational
audits will help you identify exactly where
the breakdowns in adherence to standards
exist. We can measure and record activities
at the store or restaurant in a significant
sampling of your sites. Then we will assess
that data to tell you what standards are not
being kept, and equally important, why. |
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On-site Compliance Audits |
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“Bigger” may be better, but bigger rarely
makes it easier to ensure that the same high
standards a business used to grow from a
local operation are still being met
company-wide. Whether the standards involve
signage and image issues, site and equipment
safety, or product availability and display
concerns, our national network of auditors
allows Insula Research on-site compliance
audits to ensure that your company’s
standard are adhered to throughout a city,
state, region, or even across the country. |
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Custom Research Audit |
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Each organization is unique, as is each
opportunity for improvement. Insula Research
can design and implement customized
audits and research studies to
accurately address your company’s needs.
From testing the impact of a new electronic
payment option on speed of service, to
evaluating the impact of training
initiatives on quality, we can design an
audit or research program to measure,
accurately and effectively, all facets of
performance and customer service. Depending
on your project needs, Insula can also offer
summary data, on-line reporting, and
in-depth analysis to ensure timely, reliable
assessment. Featuring demonstrated,
large-project expertise, national coverage,
and a dedicated team of professionals,
Insula offers the marketing research
solutions to keep your company ahead of the
competition. |
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