Javascript Tabs Menu by Deluxe-Tabs.com
Contact Us Auditor Portal  
Auditor Portal

Current Opportunities
• Truck Delivery Audits
• Drive-Thru Study Shops
• Credit Card Reader Shops
• Age Compliance Audits
Online Access
Click on the Shopper Login button below to the Prophet website. Please contact Shopper Support if you have any questions or need assistance.

Questions
How can I contact the Insula scheduler who assigned my shops?
How do I sign up as a shopper?
When do I get paid for the work I have submitted?
I submitted a shop and it was returned for further clarifications or corrections. When will this shop be paid?
Is direct deposit or PayPal available payment option?
How can I become eligible to view blocked shops?
How do I proceed with a location that is closed or inaccessible?
How can I tell which shops are available?
I received a message for an available shop stating that I need to contact Insula Research before scheduling the shop. Why can’t I accept this shop?
How can I reschedule a shop?
What is the difference between a mystery shop and an “audit”?
I can’t remember/ was never issued my password and login information. How do I log in?
I schedule a shop for a specific date and I no longer see it in my visits – what happened to the shop?
How do I unsubscribe from email notifications?

IMPORTANT INFORMATION
How can I contact the Insula scheduler who assigned my shops?
Melody Hager or 800-975-6234 ext 711.
Patrick Lane or 800-975-6234 ext 705.

How do I sign up as a shopper?
At the top of each page there is a link for careers. This is where the application process starts. Please include as much information as possible, and do not lie anywhere on the application! Those who lie about their age will be blocked from doing shops immediately, until the situation is remedied. Writing Samples, references, resumes can be emailed to ShopperSupport@insularesearch.com.

When do I get paid for the work I have submitted?
Insula Research sends out checks on the 15th of each month for work completed, submitted, and approved by Quality Control Department in the previous month. For example, a shop completed, submitted and published in December would process a check on January 15th. Checks are issued by our payroll vendor mid-month and mailed to the main address listed on your shopper profile.

I submitted a shop and it was returned for further clarifications or corrections. When will this shop be paid?
Shops that are resubmitted by the auditor will be reviewed by the Quality Control Department based on the date they were resubmitted, these shops will be paid after being approved by the Quality Control department.

Is direct deposit or PayPal available payment option?
At this time we are unable to offer these options. Checks are our method of payment.

How can I become eligible to view blocked shops?
Insula Research has several projects which we have criteria that need to be filled before a shopper or an auditor can see blocked shops. Often the criteria consist of having a certain level of experience with Insula Research. Insula Research invests a lot of time into their auditor relationships. One way we do this, is that our auditors receive one on one interaction with one or several of our schedulers on a week to week basis. Most of our shops go to these auditors who have the most experience with us. This way we can control and improve quality easily. In addition to quality, this also helps makes the auditors routes more efficient and profitable. Other things that might limit a shopper from seeing all of our audits is that we have special requirements that are set by the client. For example those who are not male might not be able to see shops that are shops that are only to be shopped by females, or those who are over the age of 55 might not be able to see shops that require younger shoppers.

How do I proceed with a location that is closed or inaccessible?
Different projects have different procedures for this issue. The best direction is to read your instructions. If a shopper can not determine what to do, they should not enter a report. The best option at that point is to email the project manager for further instructions.

How can I tell which shops are available?
Once a shopper is logged in, they will need to hit the “show me visits I can accept button”. All the visits that are available will have a green header and also have valid dates. Those visits that have dates that don’t make sense like, are more than likely expired and not available.

I received a message for an available shop stating that I need to contact Insula Research before scheduling the shop. Why can’t I accept this shop?
Often our projects have quotas which have to be managed by a field operations employee. These quotas can be set in order to make sure that the client gets results from certain demographics which they are researching. We notify all our shoppers who are eligible so they can email us if they are interested. If a shopper gets a message that they can not accept a shop or audit please email the appropriate scheduler, with the visit information, so they can determine if they can have the shopper do the shop.

How can I reschedule a shop?
Once you are logged into the prophet system you will need to select the visit you wish to reschedule. First, you will hit the View Visit Details link for that particular shop. Once you have clicked that, there should be a grey box that has a link to reschedule this visit. When the shopper clicks on the link, a list of available days will appear from which they can choose. Choose the date that is better for the shopper and save the changes.

What is the difference between a mystery shop and an “audit”?
Mystery shops are done covertly most of the time. Sometimes at the end of the shop, a shopper might be required to reveal themselves to the associate in order to collect further on site data. Audits are normally not done covertly and the associates are aware of what the auditors are doing.

I can’t remember/ was never issued my password and login information. How do I log in?
Shopper’s usernames are the email addresses that were used to register on the prophet system. Passwords are the first two letters of the shopper’s last name followed by the shopper’s last four characters filled in their home phone number. Therefore we do not recommend writing in “N/A” or “Do not have one” when filling out an application. Please use 000-000-0000 if the shopper does not wish to give out their home phone number.

I schedule a shop for a specific date and I no longer see it in my visits – what happened to the shop?
Insula Research has a strict twenty four hour deadline on all of their reports. This means within twenty four hours of doing the shop each report must be entered online. More than likely this twenty four hour window has passed and your visit has been auto-declined. Look under the shops that can be accepted to see if the shop is there, or email your scheduler to see if the shop is still available.
 
How do I unsubscribe from email notifications?
Please email Shopper Support at ShopperSupport@InsulaResearch.com with a request to be unsubscribed from the notification emails. This will not remedy the situation immediately, but should in the near future.

Copyright 2011 Insula Research. All rights reserved.