The 2005 Quick Serve Restaurant Performance Study

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Order Accuracy Ranking
The objective of the order accuracy measurement was to determine which chains were most accurate.  During each visit, the researcher ordered a main item, a side item and a drink.  One special request was made for each order.  For example, a field researcher could order a Whopper with no pickles at Burger King, and then a taco combo with a request for hot sauce packets at Taco John’s.  After receiving the order all food and drink items were checked for complete accuracy.  Any food or drink item received that was not exactly as ordered was listed as inaccurate.  Similarly, orders were considered inaccurate if a requested condiment was not received, if the order failed to contain at least one napkin or one straw, or if the cashier gave incorrect change. Any order that contained one or more inaccuracies was listed as inaccurate.  Each chain is listed in rank order, based on its percentage of accurate orders.
RANK RESTAURANT CHAIN PASSING PERCENT
1 Krystal 95.49
2 Whataburger 94.71
3 Rally's 94.30
4 White Castle 94.01
5 Del Taco 93.71
6 Chick-Fil-A 93.44
7 A&W 92.82
8 Steak'n Shake 92.68
9 Dairy Queen 92.42
10 Jack in the Box 92.40
11 Arby's 92.18
12 Church's Chicken 91.93
13 KFC 91.92
14 Long John Silver's 91.81
15 Burger King 91.67
16 Taco Bell 91.53
17 Taco John's 90.98
18 Captain D's 90.96
19 Hardee's 89.84
20 Carl's Jr. 89.70
21 Wendy's 88.93
22 El Pollo Loco 88.39
23 Popeyes Chicken 87.70
24 Checker's 87.21
25 McDonald's 85.95
National Average 91.29

 
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