Speaker Clarity Ranking

The objective of the speaker clarity category was to determine the chain that had the clearest and most understandable interaction, from a customer’s perspective, via the speaker.

During each visit, researchers determined the clarity of the speaker interaction.  Speakers that were out of order, had an excessive amount of static, an excessively high or low volume level, or were otherwise unclear, were logged as being unacceptable.  Each chain was then ranked based on the percentage of acceptable speakers.